Ecumen sites with outstanding achievements in 2014 were recognized at a presentation ceremony at the 2015 Leadership Meeting held on May 7, in Saint Cloud, Minn. The three areas of award recognition were financial results, customer satisfaction and employee satisfaction.
“You are all winners,” said Shelley Kendrick, Ecumen Vice President of Operations, in opening the awards ceremony. “You get out there each and every day and care for some of our most vulnerable adults, without regard to whether you are going to win or lose. You do it because you see a need.”
She said the award categories of financial stewardship, customer satisfaction and employee satisfaction are key to delivering on Ecumen’s mission, values and brand promise to “innovate, empower and honor.”
The customer and employee satisfaction rankings were tabulated by Pinnacle Quality Insight – a research company that regularly and anonymously surveys Ecumen stakeholders for feedback. Ratings are based on a scale of zero-to-five, with five being the best possible score.
In the area of customer satisfaction, Ecumen Bethany Community Memory Care won first place in the Assisted Living category with a 4.94 rating (out of 5); Clarkfield Care Center won first place in the Skilled Nursing Facility category with a 4.76 rating; and Ecumen Parmly LifePointes-Lakeview won first place in the Affordable Housing category with a 4.71 rating. Ratings were based on Pinnacle survey results obtained directly from customers and their families.
In the area of employee satisfaction, Ecumen Lakeshore-The Crest took first place in Assisted Living with a 5.0 rating and Ecumen Detroit Lakes- Emmanuel won first place in the Skilled Nursing Facility Category with a 5.0 rating. Ratings were based on Pinnacle survey responses by employees.
Eighteen sites were recognized as “MVP Communities” for exceling in financial performance in 2014. They are Ecumen Bethany Community, Alexandria; Ecumen Bethany Community-Bethel Manor I & II; Ecumen Boardman Meadows, New Richmond, Wisc.; Ecumen Brooks, Owatonna; Ecumen Detroit Lakes- Lamplighter Manor; Ecumen Evergreens of Fargo; Ecumen Evergreens of Moorhead; Ecumen Lakeshore, Duluth; Ecumen Lakeview Commons, Maplewood; Ecumen Mapleton; Ecumen Meadows, Worthington; Ecumen North Branch; Ecumen Oaks & Pines, Hutchinson; Ecumen Parmly LifePointes-Lakeview Apartments, Chisago City; Ecumen Pathstone Living, Mankato; Ecumen Seasons at Apple Valley; Ecumen Seasons at Maplewood; and Luther Park at Sandpoint, Idaho.
In the listing that follows, the winners are shown by category followed by their Pinnacle scores:
Customer Satisfaction – Market Rate Housing
1st place: Ecumen Bethany Community, Alexandria, MN— Memory Care (4.94)
2nd place: The Harbor at Peace Village, Norwood Young America, MN (4.73)
3rd place: Ecumen Lakeshore, Duluth, MN — The Crest (4.68)
Customer Satisfaction – Skilled Nursing
1st place: Clarkfield Care Center, Clarkfield, MN (4.76)
2nd place: Pelican Valley Health Center, Pelican Rapids, MN (4.70)
3rd place: Ecumen Scenic Shores Care Center, Two Harbors, MN (4.65)
Customer Satisfaction – Affordable Housing
1st place: Ecumen Parmly LifePointes, Chisago City, MN — Lakeview (4.71)
2nd place: Ecumen Bethany Community, Alexandria, MN — Bethel Manor I (4.59)
3rd place: Ecumen of Litchfield, Litchfield, MN — Gloria Dei Manor (4.52)
Employee Satisfaction – Market Rate Housing
1st place: Ecumen Lakeshore, Duluth, MN — The Crest (5.0)
2nd place: Ecumen Parmly LifePointes, Chisago City, MN — Point Pleasant Heights (5.0)
3rd place: Ecumen Parmly LifePointes, Chisago City, MN — Memory Bridges (5.0)
Employee Satisfaction – Skilled Nursing
1st place: Ecumen Detroit Lakes, Detroit Lakes, MN — Emmanuel (4.38)
2nd place: Ecumen Parmly LifePointes, Chisago City, MN — MS Parmly Residence (4.35)
3rd place: Clarkfield Care Center, Clarkfield, MN (4.29)